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Handling your income

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The income reconciliation journey

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To reconcile your income accurately it is important to recognise the four-step income cycle, we will demonstrate the end-to-end process. This will be the foundation knowledge before breaking each step down in more detail on following income webinars.

Pre-requisite knowledge/webinar: None

Recommended for: Income managers

Adding fees, commission & income splits

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We will share the benefits of using fee models to avoid input errors and show examples for adding and handling a variety of fee types and commission. Finally, we will demonstrate how to add income splits across common scenarios for accurate reporting.

Pre-requisite knowledge/webinar: None

Recommended for: All users & income managers

Creating your own fee model

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We will explore the benefits of using fee models to avoid input errors. We will then show you how to configure your own fee models across a range of scenarios, enabling you to match your fee charging structure.

Pre-requisite knowledge/webinar: Adding fees, commission & income splits

Recommended for: System administrators

Processing provider statements

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We will explain how the EDI (Electronic Data Interchange) process works for direct import of provider statements, and how to import statements manually. We will also show how to navigate the statements area and introduce how the allocation process works.

Pre-requisite knowledge/webinar: The income journey

Recommended for: Income managers

Allocating income to the client, plan & fee

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Learn how to allocate income efficiently, consider the reasons why allocation may fail and how to fix these issues. You will also discover how this process is a key driver for your RMAR reporting accuracy.

Pre-requisite knowledge/webinar: Adding fees, commission & income splits

Recommended for: Income managers

Processing and matching cash receipts

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When you receive a payment into your bank account from a provider or client, this will be recorded as a cash receipt. We will demonstrate how to match these to statements and fees, explore common reasons why this may not work and how to fix the issues.

Pre-requisite knowledge/webinar: Allocating income to the client fee & plan

Recommended for: Income managers

Managing & closing month end

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It is crucial you are satisfied with all the income you have matched for the current period, as you cannot reverse month or year end when closed. We will share a number of checks you can run through to check your income allocation, and how to fix common issues.

Pre-requisite knowledge/webinar: All income webinars

Recommended for: Income managers

Tackling clawbacks & adjustments

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You may need to record commission clawbacks from a provider, or make an adjustment after month end. We will demonstrate how to tackle this across common scenarios, and explore the consequences on your reporting if not done correctly.

Pre-requisite knowledge/webinar: Prior experience of reconciling income using intelliflo office

Recommended for: Income managers

Getting started with introducers

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We define how we classify introducer types and show best practice tips when adding splits to client, plan and fee records. We also demonstrate how to setup introducers for your organisation, and highlight MI reports showing income for specified introducers.

Pre-requisite knowledge/webinar: Prior experience of reconciling income using intelliflo office

Recommended for: Income managers

Debt management

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We will show you the debt management enhancements, and how you can increase efficiency with viewing, analysing, and managing outstanding expectations.

Pre-requisite knowledge/webinar: Adding fees, commission & income splits

Recommended for: All users and income management

How to create an invoice

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We will demonstrate best practice for locating the outstanding balance of fees and generating an invoice for them. We will also highlight the additional options available and explore the process for anyone using debt management functionality.

Pre-requisite knowledge/webinar: Adding fees, commission & income splits & creating your own fee model

Recommended for: All users

Document Designer: Creating signatures

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23 June, 2pm

You can create signatures using snippets in Document Designer, meaning users can select whose signature will appear on a letter. This webinar will provide instructions and guidance so you can create your own.

Recommended for: individuals who build templates using Document Designer.

Best practice: Recording a top up and Bed & ISA

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28 June, 10am

In this webinar we will look at best practice for recording a top-up and 'Bed & ISA'. This will ensure recommendations pull through to templates and reports.

Recommended for: users with a basic understanding of the advice journey.

Document Designer: Creating invoices

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28 June, 2pm

Creating invoice templates within Document Designer will save you time and effort by pulling through the data you need automatically from the client record in intelliflo office.

Recommended for: individuals who build templates using Document Designer.

Creating UDMI reports

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29 June, 10am

There are many standard MI reports you can generate within intelliflo office but on occasion you may have a need to create a bespoke report to retrieve specific data. This webinar will show you how to build reports and add to your library.

Recommended for: system administrators.

Best practice: Income drawdown

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30 June, 10am

This webinar will focus on best practice when recording income drawdown. This will ensure recommendations are recorded and pull through to templates and reports.

Recommended for: users with a basic understanding of the advice journey.

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